Privacy Policy

1. Introduction

This Privacy Policy explains how Charted.cc ("we," "us," or "our"), operated by Jungle Tools, collects, uses, shares, and protects your personal information when you use our website at charted.cc and related services (collectively, the "Service"). By using the Service, you agree to the practices described in this policy.

2. Information We Collect

Account Data

When you sign up using Google OAuth, we receive your name, email address, and profile picture from Google. We do not receive or store your Google password.

Chart & Content Data

We store the charts, datasets, dashboards, decks, and other content you create within the Service. This includes chart configurations, data you enter or import, and any templates you publish.

Usage Data

We automatically collect information about how you interact with the Service, including pages visited, features used, device type, browser type, operating system, IP address, and referring URLs.

Payment Data

Payments are processed by our third-party payment processor, Creem. We do not store your credit card numbers or full payment details. We may receive limited billing information such as your subscription status and transaction identifiers.

3. How We Use Your Information

• Provide, operate, and maintain the Service
• Process your transactions and manage your subscription
• Improve and develop new features for the Service
• Communicate with you about updates, security alerts, and support
• Monitor and prevent abuse, fraud, and violations of our terms
• Generate aggregated, anonymized analytics to understand usage trends

4. Data Sharing & Third Parties

We share your information only in the following circumstances:

• Google — for OAuth authentication. Google receives confirmation that you signed in.
• Creem — our payment processor receives billing information necessary to process your subscription.
• AI Providers — when you use AI-powered chart generation features, your prompt and relevant data may be sent to third-party AI providers for processing.
• Public Charts — if you choose to make a chart or dashboard public, its content is viewable by anyone with the link and may be indexed by search engines.

We do not sell your personal data to third parties. We may disclose information if required by law or to protect the rights, safety, or property of Charted.cc, our users, or the public.

5. Cookies & Tracking Technologies

We use the following technologies:

• Session cookies — to keep you signed in and maintain your preferences during a browsing session.
• Authentication tokens — to securely identify your account across requests.
• Analytics — to understand how the Service is used and to improve the user experience.

6. Data Storage & Security

We take reasonable measures to protect your data, including encrypted connections (TLS/SSL), secure hosted infrastructure, and access controls that limit who can view your information. While no system is perfectly secure, we continuously work to safeguard your data against unauthorized access, alteration, or destruction.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymize your personal data within a reasonable timeframe, unless we are required to retain it for legal obligations. Aggregated, anonymized data that cannot identify you may be retained indefinitely.

8. Your Rights

GDPR (European Economic Area)

If you are located in the EEA, you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate or incomplete data
• Erase your personal data ("right to be forgotten")
• Port your data to another service in a machine-readable format
• Restrict or object to certain processing of your data

CCPA (California)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and share
• Request deletion of your personal information
• Opt out of the sale of your personal information (we do not sell your data)
• Non-discrimination for exercising your privacy rights

How to Exercise Your Rights

To exercise any of these rights, please contact us at support@charted.cc. We will respond to your request within 30 days.

9. Children's Privacy

The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected data from a child under 13, we will take steps to delete that information promptly. If you believe a child under 13 has provided us with personal data, please contact us at support@charted.cc.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we take steps to ensure your data receives an adequate level of protection in accordance with applicable law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting the updated policy on this page and updating the effective date. We encourage you to review this policy periodically. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

12. Contact Information

If you have questions or concerns about this Privacy Policy, please contact us at: support@charted.cc